The Oslo School of Architecture and design, Service and Interaction Design 2022
Group of four
How might we design a digital service for elderly nursing home residents, where they feel seen, heard, and included, while receiving a more person-centered offering for hobbies and leisure?
Glimt is a digital service that supports person-centered care in assisted living facilities. It creates meaningful moments for residents despite the time pressure and understaffing in the healthcare system. The service consists of three components: a mapping tool, a digital door sign, and a tool for the activity coordinator.
The mapping tool collects information about each resident’s interests, personality, and life history through a quiz. With consent, this data can be displayed on a digital door sign outside the resident’s room, giving visitors a glimpse into their life and making it easier to spark meaningful conversations. The activity coordinator tool compiles data from the mapping tool, highlighting common interests between residents and helping staff suggest suitable group activities.
Our research revealed severe understaffing in the healthcare system, making a full-scale hobby program unrealistic. Instead, we focused on a low-threshold solution that could enrich short visits and everyday interactions. Glimt tells the story of a life lived and helps staff, visitors, and fellow residents connect through small but meaningful conversations.
Our process included desktop research, interviews, a co-creation workshop, and several rounds of user testing with residents, relatives, and staff to evaluate and refine the service.The digital door sign shows the most important personality traits. When pressing “Se Glimt” a image carousel will show up. The image carousel displays the resident’s photos and life story.The mapping tool uses questions to reveal the resident’s personality traits and interests.On the activity coordinator`s work phone they will easily see common interests and from there plan an acivity.
Our key findings are based on interviews with nurses, activity coordinators and desktop research.
Our user journey shows how the service work.